Repair Service金継ぎ修理のご相談
TSUGI repairs porcelain and ceramic items with traditional Kintsugi using natural lacquer. Crack repair from ¥3,300, broken or chipped items from ¥5,500 (tax included), about 2–3 months; send us photos for a quotation (mail-in from anywhere in Japan).
We restore cherished ceramic pieces and treasured tableware through the traditional Japanese art of Kintsugi.
At TSUGI, each piece is carefully repaired using natural lacquer, following traditional Kintsugi techniques.
If you would like to have a piece repaired, please submit the form below along with photos showing the entire piece and the damaged areas. After reviewing your photos, we will let you know whether the repair is possible and provide an estimated quotation.
From Request to Repair Completion
STEP 1Contact Us
Please reach out via our repair request form on the website. We’ll check photos of the item and its condition, confirm if repair is possible, and provide an estimate and timeline.
STEP 2Payment
Please review the repair details, fee, and estimated timeline, and complete payment. Repair fees are charged in advance.
STEP 3Send Your Item
Carefully pack the broken item (including all pieces) and send it to us. Please wrap each piece in cushioning material and prevent movement in the box. Shipping costs are the customer’s responsibility.
※ When shipping, please inform the delivery service that the package contains fragile items.
STEP 4Repair & Return
Once the repair is complete, we will carefully package your item and return it to your address.
Information & Guidelines
1Items We Accept for Repair
We currently accept repair requests for porcelain and ceramic items only.
The following items are not eligible for repair:
- Glassware
- Wooden items
- Items intended for use over an open flame or in an oven
Please note that depending on the extent of the damage and the material of the item, we may not be able to accept certain repair requests.
2Repair Fees (Tax Included)
The prices above are starting estimates. The final cost will vary depending on the type of finishing material and lacquer used.
Available Finishing Options
- Gold powder
- Silver powder
- Brass powder (Red Gold / Blue Gold)
- Tin powder (Silver)
- Black lacquer
- Red oxide lacquer (Bengara)
Finishing Options & Characteristics
| Finish | Color & Appearance | Characteristics | Suitable for Food Use |
|---|---|---|---|
| Gold Powder | Bright, lustrous gold | A classic Kintsugi finish with an elegant and luxurious appearance | Yes* |
| Silver Powder | Bright, silvery white | A refined and delicate finish. May darken over time due to oxidation | Yes* |
| Brass Powder (Red Gold) | Warm gold with reddish tones | A soft, understated finish with an antique feel | No |
| Brass Powder (Blue Gold) | Muted gold with cooler, slightly bluish tones | A subtle, sophisticated and understated finish | No |
| Tin Powder (Silver) | Silvery white with a slightly grey tone | A subdued, matte finish with a soft appearance | No |
| Black Lacquer | Deep black | A simple, elegant finish that highlights the natural color of lacquer without metallic powder | Yes* |
| Red Oxide Lacquer (Bengara) | Reddish brown with deep vermilion tones | A warm, traditional finish that highlights the rich color of lacquer | Yes* |
* Please refer to Section 3 for important information regarding food safety.
Please note:
- Gold powder finishes generally start at approximately ¥30,000, depending on the condition of the item and the extent of the repair.
- The final price depends on the extent of the damage, the size of the item, the number of areas requiring repair, and the finishing materials selected.
- We will provide a quotation after reviewing photos of the item. Please note that the price may change if additional damage or repair work is identified upon physical inspection that was not visible in the photographs.
3Finishing Materials & Food Safety
We use natural Japanese lacquer (Urushi) for our repair work.
However, please note that the brass powder and tin powder used in our finishing processes have not undergone food safety testing. Therefore, we cannot guarantee that items finished with these materials are suitable for use as tableware.
Please take this into consideration when selecting your preferred finish.
4Estimated Repair Time
The repair period varies depending on the extent and size of the damage.
- Standard repairs: Approximately 2–3 months
- More extensive damage: Approximately 4 months
Traditional Kintsugi using natural Urushi requires sufficient time for the lacquer to dry and cure at each stage of the restoration process.
We appreciate your patience as we carefully carry out each step to ensure a thoughtful and considered finish.
5Care Instructions After Repair
To help preserve your restored item and enjoy it for years to come, please follow these care instructions:
- Do not use in a microwave, dishwasher, or oven.
- Avoid exposure to boiling water, high temperatures, and sudden temperature changes.
- Wash gently using a soft sponge.
- Avoid abrasive cleaning products and hard brushes.
- Do not leave the item soaking in water for extended periods.
Please also be aware that the color and appearance of the lacquer and finishing materials may change over time.
We hope you will appreciate these natural changes as part of the unique character and beauty of Kintsugi.
6Shipping
Customers are responsible for the shipping costs of sending their items to us, as well as the return shipping costs after the repair is completed.
We will provide individual instructions on how to safely ship your item after discussing your repair request.
7Social Media & Photography
At TSUGI, we may occasionally share photographs of the restoration process and completed pieces on our social media platforms and other promotional channels to introduce our work.
If you would prefer your item not to be featured, please let us know when submitting your request. We will respect your wishes.
Repair Request Form
Please complete the following fields and attach photographs of your item.
Giving cherished objects a new story through the art of Kintsugi.
We look forward to hearing from you and helping restore your treasured pieces.
Frequently Asked Questions
- What kind of items can you repair?
- We currently accept repair requests for porcelain and ceramic items only. Glassware, wooden items and items intended for use over an open flame or in an oven are not eligible for repair. Please note that depending on the extent of the damage and the material of the item, we may not be able to accept certain repair requests.
- How much does a repair cost?
- Crack repair from ¥3,300; broken or chipped item repair from ¥5,500 (tax included). The prices above are starting estimates. The final cost will vary depending on the type of finishing material and lacquer used. Gold powder finishes generally start at approximately ¥30,000.
- How long does a repair take?
- Standard repairs: approximately 2–3 months. More extensive damage: approximately 4 months. Traditional Kintsugi using natural Urushi requires sufficient time for the lacquer to dry and cure at each stage of the restoration process.
- Can I use the repaired item as tableware?
- We use natural Japanese lacquer (Urushi) for our repair work. However, the brass powder and tin powder used in our finishing processes have not undergone food safety testing. Therefore, we cannot guarantee that items finished with these materials are suitable for use as tableware.
- Who pays for shipping?
- Customers are responsible for the shipping costs of sending their items to us, as well as the return shipping costs after the repair is completed. We will provide individual instructions on how to safely ship your item after discussing your repair request.